Once you enter in the 'admin' username and reset code, the recorder will reboot. You can cancel the rest of the Setup Wizard if you want. Make sure to setup your new password and click NEXT. If the window you see looks similar to the image below, you are in the wizard. The reset code needs to be entered after clicking Forgot Password. On the System Login, click Forgot Password. You now use what you wrote down in the previous step to initiate a password reset on the recorder. Ignore the colons as they are not necessary. You should see this below: For Windows For Mac. The software opens to the main page with various information displayed. The first time you run SwannView Link, you will see this screen. The first step is to download the necessary software to your PC. The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.Įxcerpt from the Hardware Quick Set Up Guide To find your recorder's reset code, connect the recorder to your router if you have not yet done so and install and run the software on your computer. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system. The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or Mac computers. If your recorder is not up to date, this method may not work and you will need to call Swann Tech Support and request assistance from an agent. This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

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